Voodoo Rabbit Fabric
7/67 Maynard St (cnr Derelle St)
Woolloongabba Q 4102
ph: 0422 215 053
FREQUENTLY ASKED QUESTIONS
If you forget to order something and need to add to an item/s to an existing order please follow the steps below. Please be aware that we will not automatically merge multiple orders if you do not contact us to do so.
1. Get in touch with us as soon as possible to say you want to add to your order
2. Place your additional order online with the extra items you want to add to your original order.
Now this is the important bit - select the same Shipping Option as your original order (that means if you selected Standard Parcel Post for your first order, select Standard Parcel Post for your additional order - if you selected Express Parcel Post for your first order, select Express Parcel Post for your additional order)
3. Email/call to let us know you have placed your additional order.
4. We combine your orders. If you have paid too much shipping we refund you the difference. These steps streamline processing your orders so your order can be sent to you as quickly as possible.
Turnaround times on orders can vary from between a few hours to a day or so depending on the amount of orders we receive. So it is important to get in touch with us soon as possible if you need to add to your order. There may be times when your order is already processed and we may not be able to add to it.
There will be a $3 processing fee for merging orders, applicable on each subsequent order.
Please contact us within 7 days if there is a problem with your order. We quality check all items prior to shipping. We will exchange or refund, if your item is faulty or not what you ordered, however we do not provide refunds if you change your mind. All faulty / incorrect goods must be returned prior to refund / exchange.
There are no exchanges or refunds on cut items (eg fabric, interfacing, webbing etc) if you change your mind or make the wrong selection. If you have to colour match we recommend that you purchase the minimum amount first so that you can double check the colours. While we make every effort to represent colour accurately, every monitor is different and we cannot guarantee the colours you see will exactly match the colours of actual fabric and some colours just don't photograph accurately. Due to copyright concerns there is no exchanges or refunds available on sewing patterns.
We can exchange items other than cut items and sewing patterns but the customer is required to pay the cost of postage to send the item back to us (in a saleable condition, with all packaging intact) and for the replacement item to be reshipped.
If you would like to cancel an order that has not been shipped please let us know ASAP. You can either receive 100% refund as store credit otherwise you will be refunded the cost of the order less the merchant fees (these are not refunded to us by paypal/stripe if you cancel your order)
Once an order has been shipped it cannot be cancelled.
We Ship Australia wide and to select international countries.
If your country is available it will appear as a drop down option on the checkout page when you enter your address.
First of all - don't panic we can sort this out for you.
If you order has not been delivered and is missing in transit please email us your information and we submit a claim on your behalf. Most of the time the package is found and delivered safely but on the rare occasion when it has gone missing we will file an insurance claim and either refund your order or (stock permitting) re-ship it to you.
If your order has been marked as delivered you will need to contact Australia Post or Sendle directly. If it is deemed missing then you can contact us and we will file an insurance claim and either refund your order or (stock permitting) re-ship it to you.
CONTACT US
If you have a question that is not covered in our FAQs please fill in the form below and we will get back to you as soon as possible - usually within 2 business days.